Customer Services, Digitally Enabled
We are forging a new type of experience
Combining the power of customer-centered design and technology to create the total experience.
From customer experience to the total experience
Building trust
Using human-centered design to deliver innovative services and solutions for millions of people, supported by CX technologies that are shaping the future of how government serves its citizens and rebuilds trust.
Seamless experiences
Interlinking digitally powered services and solutions leveraging enterprise data and human-centered design methods to understand customers and meet them on their preferred channels.
Realtime insights
Providing rapid support and scalability to meet changing customer needs. We provide organizations with real-time insights into customer and employee sentiment and enterprise operations.
Unleashing the power of experience — through unparalleled service delivery
Our seamless integration of technology and service delivery ensures every interaction creates a holistic and exceptional journey.
- Digital Customer Engagement
Experience digital convenience. Engage with ease through self-service, chat, text, and virtual assistants. Connect with live agents seamlessly, ensuring personalized support tailored to your preferred channel.
- Customer Journey Management
Empower agents with seamless, 24/7 customer engagement. Personalize interactions, learn continuously, and deliver connected experiences across channels with AI-enhanced capabilities for unparalleled customer satisfaction.
- Workforce Management & Engagement
Optimize your workforce with precision. Streamline scheduling, ensure quality, and enhance engagement. Elevate your workforce management with tools that prioritize efficiency and employee satisfaction.
- Staffing & Surge Support
Effortlessly meet demands with our dynamic staffing solutions. Whether it's peak times or unexpected surges, ensure optimal customer support with flexible and reliable contact center surge support.
We’re driven to redefine “excellence” in digital services
Our mission is clear: to design simple, seamless, and secure solutions that enable a more impactful and meaningful experience. That’s the power of the Maximus Total Experience Management Solution.
Learn more about Maximus TXMPowerful partnerships for powerful outcomes
Offering a seamless suite of technology and tools to connect customers to government services.
Creating a digital future – where innovation creates transformation
Embark on a transformative journey at our Maximus Innovation Center, where mission converges with collaboration.
Explore moreThe Maximus Difference
We are the trusted and proven thread between strategy, experience, and successful execution to help federal agencies deliver on time, every time.
Experience
Maximus has deep experience designing and delivering innovative services and solutions for millions of people, supported by CX technologies that are shaping the future of how the government serves its citizens.
Approach
We create digitally powered services and solutions leveraging enterprise data and human-centered design methods to understand customers and connect with them on their preferred channel.
Scale
Maximus swiftly scales for evolving needs, offering real-time insights into customer sentiment and enterprise operations. Our experienced approach ensures fast, effective staff training for seamless, scalable support.